Privacy Policy for StorLoop
Effective date: 15 June 2026
This Privacy Policy explains how storloop (“StorLoop”, “we”, “us”, or “our”) collects, uses, stores, and shares information when you use the StorLoop mobile application and related services (the “App”).
StorLoop helps users discover, book, manage, and provide parking, storage, and pet care services. Because these services require accounts, bookings, payments, messaging, location features, document uploads, and notifications, the App collects personal data.
Contact:
- Company: STORLOOP LIMITED
- Email: support@storloop.ie
- Phone: +353830240700
We may collect the following categories of information.
When you create, manage, or verify an account, we may collect:
- Name
- Email address
- Phone number
- Password and authentication credentials
- One-time verification codes
- Profile picture
- Account role, such as user or host
- Terms and policy consent choices
- Communication and notification preferences
The App uses location and address information to show nearby services, create bookings, create host listings, and manage addresses. We may collect:
- Precise or approximate device location, when you grant location permission
- Latitude and longitude coordinates
- Address labels
- Full name and mobile number linked to saved addresses
- Address line, city, and Eircode
- Host service location details
The App requests location permission only for features that need it, such as maps, nearby parking, nearby storage, nearby pet care, saved addresses, and host service setup.
The App may request camera and photo library access so you can upload or scan information for App features. We may collect:
- Photos taken with the camera
- Images selected from the device photo library
- Cropped or compressed versions of selected images
- Uploaded files and file metadata
- Profile images
- Vehicle photos
- Host listing images
- Identity verification document images
- Proof of address information
- Pet care proof or reference images
- QR or access-code scan results
Camera and photo access are used only when you choose to take, select, upload, or scan content inside the App.
When you search for, create, manage, or provide services, we may collect:
- Booking type and booking dates
- Selected parking, storage, or pet care service
- Pricing, VAT, discounts, fees, refunds, and totals
- Parking spot, floor, and zone details
- Vehicle type, make, model, year, color, registration number, dimensions, special requirements, and vehicle photos
- Storage size and storage requirements
- Pet types, pet counts, selected care services, care extras, and pet care requirements
- Host service details, availability, opening hours, service capacity, service facilities, prices, images, and descriptions
- Booking access codes and scan events
If you apply to become a host or create service listings, we may collect:
- Host registration details, including name, email, phone number, address, city, and Eircode
- Selected services you want to provide
- Confirmation that you have legal authority to provide the service
- Identity document type and document image URLs
- Proof of address details
- Qualifications, insurance status, background-check consent, references, and supporting images for pet care services
- Parking, storage, and pet care facility information
- Service request status, rejection reasons, notes, and review information
The App includes wallet, card, checkout, top-up, withdrawal, and payment-related features. We may collect or process:
- Booking payment amount
- Wallet top-up amount
- Wallet balance and transaction history
- Withdrawal amount
- Payment card identifier
- Card brand and last four digits
- Payment, checkout, receipt, transaction, and payout identifiers
- Payment status and withdrawal status
We do not intend to store full payment card numbers in the App. Payment processing may be handled by payment service providers. If payment providers collect card details directly, their own privacy notices and terms may also apply.
When you communicate or request support through the App, we may collect:
- Chat conversation identifiers
- Message content
- Message read status
- Notification data
- Firebase Cloud Messaging token
- Reports, complaint categories, descriptions, and related booking identifiers
- Support requests and related correspondence
We may collect or receive technical information needed to operate and secure the App, including:
- Internet connectivity status
- App and device identifiers used for push notifications
- Authentication tokens
- Error information, logs, and diagnostics
- Cached app data and local preferences
- Usage information needed to provide App features
We use collected information to:
- Create and manage user accounts
- Verify phone numbers and account access
- Provide parking, storage, and pet care discovery and booking features
- Show nearby services and maps
- Save addresses and service locations
- Process bookings, access codes, check-ins, exits, and service use
- Enable host onboarding, verification, service setup, and service request review
- Upload and display service, profile, vehicle, identity, proof, and support images
- Process wallet, checkout, card, top-up, withdrawal, refund, and receipt features
- Provide chat, notifications, booking updates, and support messages
- Respond to reports, complaints, service issues, and customer support requests
- Maintain App security, prevent fraud, troubleshoot issues, and improve reliability
- Comply with legal, regulatory, tax, accounting, and dispute-resolution obligations
Legal Bases for Processing
Where applicable law requires a legal basis, we process personal data based on one or more of the following:
- Performance of a contract, such as creating an account, making a booking, processing payments, or providing host services
- Consent, such as when you grant location, camera, photo, notification, or optional upload permissions
- Legitimate interests, such as security, fraud prevention, service improvement, support, and dispute handling
- Legal obligations, such as payment, tax, accounting, consumer protection, law enforcement, and regulatory requirements
App Permissions
The App may request the following device permissions:
- Location: to show nearby services, use maps, save addresses, and set host service locations
- Camera: to take photos, scan QR/access codes, and capture verification or service images
- Photos or media library: to select images for profile, listing, vehicle, verification, proof, report, or support features
- Notifications: to send booking updates, messages, account alerts, and service notifications
- Internet access: to connect to StorLoop servers, maps, Firebase services, payment services, and other App services
You can manage device permissions in your device settings. Some App features may not work if required permissions are disabled.
We do not sell personal data.
We may share information with:
- Service providers who help us host, operate, secure, maintain, and support the App
- Payment processors and financial service providers needed to process payments, wallet activity, refunds, withdrawals, and receipts
- Map, location, geocoding, and navigation providers used to provide maps and location-based services
- Push notification providers, including Firebase Cloud Messaging
- Cloud storage or file upload providers used to store uploaded images and files
- Hosts, guests, or service providers when needed to complete bookings, messages, support, access, and service delivery
- Professional advisers, insurers, auditors, or legal representatives when needed
- Government authorities, regulators, courts, or law enforcement when required by law or to protect rights, users, or services
- Another organization in connection with a merger, acquisition, financing, reorganization, or sale of business assets, with appropriate safeguards
Third-Party Services and SDKs
Based on the current project dependencies, the App may use third-party services or SDKs that support features such as:
- Firebase Core and Firebase Cloud Messaging for push notifications
- Google Maps and geocoding for maps and location-based features
- Payment or checkout services connected to card, wallet, top-up, and booking payment flows
- Backend API services hosted at StorLoop service endpoints
- Socket services for real-time chat and booking updates
- Local storage, secure storage, image processing, camera, scanner, webview, and connectivity libraries
Third-party providers may process data according to their own privacy terms where they act as independent controllers or processors.
Data Storage and Security
We use reasonable technical and organizational measures designed to protect personal data. These may include:
- HTTPS or other secure transport for data sent to our servers
- Secure storage for authentication tokens on the device
- Access controls for backend systems
- Limiting access to personal data to people and service providers who need it
- Operational monitoring and security practices intended to protect accounts, payments, files, and messages
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect personal data against unauthorized access, disclosure, alteration, or destruction.
Data Retention
We keep personal data only as long as needed for the purposes described in this Privacy Policy, including to provide the App, maintain accounts, complete bookings, process payments, provide support, resolve disputes, prevent fraud, and comply with legal obligations.
Typical retention depends on the data type:
- Account data is kept while your account remains active.
- Booking, payment, wallet, receipt, and transaction records may be retained for legal, tax, accounting, fraud-prevention, and dispute-resolution purposes.
- Host verification, identity, proof of address, service listing, and compliance records may be retained while needed to review host eligibility, maintain services, resolve disputes, or meet legal obligations.
- Chat, support, reports, and notification records may be retained while needed to provide support, handle disputes, and maintain service history.
- Local app preferences and cached data may remain on your device until you clear the App data, uninstall the App, or the App removes them.
Account Deletion and Data Requests
The App includes an account deletion option. You may also contact us at support@storloop.ie to request access, correction, deletion, restriction, portability, or objection regarding your personal data, subject to applicable law.
When you request account deletion, we will delete or anonymize personal data associated with your account unless we need to keep certain information for legitimate reasons, such as:
- Completing active bookings or payment transactions
- Keeping legally required tax, accounting, or transaction records
- Preventing fraud, abuse, or security incidents
- Resolving disputes or enforcing agreements
- Complying with law, court orders, or regulatory requests
Your Choices
You can:
- Update some account and profile information in the App
- Add, update, or remove saved addresses where supported
- Enable or disable location, camera, photo, and notification permissions in device settings
- Request account deletion in the App or by contacting support
- Contact us about privacy rights and data questions
Disabling permissions may limit App features that rely on those permissions.
Children’s Privacy
StorLoop is not intended for children under the age required by applicable law to use online services without parental or guardian consent. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact us at support@storloop.ie.
International Data Transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for international transfers of personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and provide notice as required by law or platform policy.
For privacy questions, requests, or complaints, contact:
- Company: STORLOOP LIMITED
- Email: support@storloop.ie
- Phone: +353830240700